Frequently Asked Questions


Welcome to Lost in Fabric's FAQs Page – your go-to resource for answers to common queries about our wholesale customisable clothing process. We're here to provide clarity and ensure you have all the information you need to navigate our user-friendly platform seamlessly.

1. How can I place a wholesale order on Lost in Fabric?

Placing a wholesale order with Lost in Fabric is easy. Simply navigate to our website, explore our intuitive customiSation platform, choose your fabrics, colors, and designs, and follow the prompts to complete your order. Our automated system guides you through the entire process effortlessly.

2. What customisation options are available for my wholesale order?

We offer a wide range of customisation options, including fabrics, colors, and designs. Our user-friendly platform allows you to tailor your garments to align with your brand identity. Explore the possibilities and bring your unique vision to life. Whilst we have pre-defined parameters on our site, if you require a custom order not shown please get in touch and we would be happy to help!

3. How long does it take to process and dispatch my wholesale order?

Once your order is confirmed, our automated system processes the details swiftly. The dispatch time may vary based on the complexity and volume of your order, but our goal is to get your garments on their way to you as quickly as possible.

4. Where is Lost in Fabric's head office located?

Our head office is based in London, strategically positioned to oversee our global network of factories and serve clients worldwide.

5. Can I track my wholesale order during shipping?

Yes, absolutely. We provide real-time tracking information for all dispatched orders. You will receive tracking details once your order is on its way, allowing you to monitor its progress until delivery.

6. Do you offer international shipping for wholesale orders?

Yes, we ship worldwide. Our global network of factories and efficient distribution system ensures timely and reliable delivery to your location, regardless of where you are.

7. What support is available for customs and duties for international orders?

We provide comprehensive support for customs and duties for international orders. Our team works diligently to streamline the process, minimising any potential delays caused by customs procedures.

8. How can I get in touch with customer support?

If you have any inquiries or concerns, our customer support team is ready to assist you. Contact us through our website, and we will promptly address your queries, providing the support you need throughout the entire process.

Lost in Fabric is committed to transparency and exceptional service. If you have further questions or need additional assistance, don't hesitate to reach out. Thank you for choosing us as your wholesale customisable clothing partner.